Shipping and delivery policies
Same Day Shipping
AC Nelson ships the vast majority of the orders ship same day. Our shipping cutoff is 1 pm PST. Orders placed after cutoff cannot be guaranteed to ship same day.
Occasionally orders may take up to (5) business days for consolidation and preparation purposes. Customers will be promptly notified of any estimated delay beyond this window.
Due to high product turnover, product showing as in stock online may be temporarily unavailable. Where an order has already been placed, customers will be notified of any resulting discrepancy and resolved accordingly.
All expedited shipments will ship exclusively through UPS expedited services. Customers are encouraged to call in to verify critical shipments.
Orders placed after hours on Friday will not process or ship until the following Monday. UPS Saturday Delivery is a service not generally offered by AC Nelson.
AC Nelson does not ship on the customer account. All shipping charges are non-negotiable rates displayed at checkout.
We do not accept any international orders online at this point in time. Feel free to call us at +1604-888-1222 if you would like to place an order from outside of Canada.