Shipping and delivery policies

Same Day Shipping

AC Nelson ships the vast majority of the orders ship same day. Our shipping cutoff is 1 pm PST. Orders placed after cutoff cannot be guaranteed to ship same day.

Occasionally orders may take up to (5) business days for consolidation and preparation purposes. Customers will be promptly notified of any estimated delay beyond this window.


Product Availability

Due to high product turnover, product showing as in stock online may be temporarily unavailable. Where an order has already been placed, customers will be notified of any resulting discrepancy and resolved accordingly.


Expedited Orders

All expedited shipments will ship exclusively through UPS expedited services. Customers are encouraged to call in to verify critical shipments.


Weekend Shipping

Orders placed after hours on Friday will not process or ship until the following Monday. UPS Saturday Delivery is a service not generally offered by AC Nelson.


Customer Accounts

AC Nelson does not ship on the customer account. All shipping charges are non-negotiable rates displayed at checkout.


International Shipping

We do not accept any international orders online at this point in time. Feel free to call us at +1604-888-1222 if you would like to place an order from outside of Canada.