Privacy Policy — AC Nelson Ltd.

Last Updated: 12/03/2025

1. Introduction

Welcome to AC Nelson Ltd. (“we,” “us,” or “our”). We are an electrical supplier based in Langley, BC, Canada. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.acnelson.com or interact with our products and services.

By using our website, you agree to the terms described in this Privacy Policy and consent to the practices described herein, consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information you voluntarily provide when you:

Create an online account
Request a quote
Place an order
Contact customer support
Sign up for newsletters
Submit forms on our website

This may include:

Name
Company name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address
Browser type and device information
Pages viewed and time spent
Referring website
Cookies and usage data

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer service and respond to inquiries
Provide quotations and product information
Improve our website, services, and product offerings
Send order updates or important notifications
Send marketing communications (you may opt out at any time)
Maintain security and prevent fraud
Comply with legal and regulatory obligations

We will only use your personal information for the purposes identified above or for purposes we disclose to you at the time of collection.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve functionality
Analyze website traffic
Remember user preferences
Support marketing and analytics

You can disable cookies through your browser settings. However, certain features may not operate correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.
We may share your information with:

Trusted service providers, including payment processors, shipping carriers, IT providers, and analytics services
Business partners when necessary to complete your order or provide requested services
Legal authorities, when required by law or to protect our legal rights

All third-party service providers must maintain confidentiality and use your information only as permitted.

6. How We Store and Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or alteration.
Despite these measures, no internet-based system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

Access the personal information we hold about you
Correct or update inaccurate information
Withdraw consent for certain uses
Request deletion of your personal information (subject to legal or contractual obligations)
Opt out of marketing communications at any time

To exercise these rights, contact us using the information in Section 12.

8. Data Retention

We retain your personal information only for as long as necessary to:

Provide our products and services
Fulfill the purposes described in this policy
Meet legal and regulatory obligations
Resolve disputes and enforce agreements

After this period, we securely delete or anonymize the information.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

AC Nelson Ltd.
Langley, BC, Canada
Email: ecommerce@acnelson.com
Phone: 604-888-1222
Address: 19643 96 Ave, Langley, BC V1M 3C9